Shipping, Handling & Returns

SHIPPING POLICY:


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Currently all orders require at least 5-10 business days processing time before the shipping process. Xenowulf does not guarantee same day shipping. Xenowulf does not process orders during weekends. Xenowulf will notify customers by e-mail when their order leaves its premises with the shipping courier. Estimated delivery date is displayed on specific model.


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Shipping Options and Charges:


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Xenowulf can ship your order: UPS: full tracking available here https://www.ups.com/track
If a customer thinks the parcel is lost or delayed, they can contact xenowulf via info@xenowulf.com.
Xenowulf will file an inquiry 30 days after the shipping date of the customer's order. Inquiries are no longer possible 6 months after the shipping date.

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Shipping time is not guaranteed, only estimated; shipping cost is guaranteed as stated at checkout page.
Shipping charges will not be refunded for weather related delays.

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Xenowulf does not take responsibility for delayed arrivals on packages shipped to rural areas.

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Xenowulf does not take responsibility for delayed arrivals due to closed or delayed airport activity.

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International Shipping:


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International shipping available to select locations upon request.


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Special Notice About P.O. Box Shipping:


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Our shipping providers cannot deliver the order to you if the address you provided us with is a P.O. Box. If a customer states a P.O. Box address as the shipping address of the order, xenowulf will contact the customer via e-mail asking for an alternate address. If the customer does not reply within 3 business days, xenowulf will cancel the order and fully refund the payment.